Frequently asked questions

Use the contact form, call 020 245 8317 or email [email protected]. State service, duration, track or episode count and preferred dates. We reply within 2 working days.

After written acceptance of the quote and receipt of a 35% deposit. The balance follows our terms — usually before or on the session day for consumers.

Bank transfer for deposit and balance; card in the studio where available. IBAN and reference are on the quote and invoice from Natickpixelhub B.V..

Yes. On services you see amounts excl. and incl. 21% VAT, for example €98 for one hour of Vocal recording incl. VAT.

With a valid VAT ID, payment within 21 days of invoice date if agreed in writing upfront. The 35% deposit still applies on first booking.

Monday–Friday 09:30–18:30, Saturday 12:00–16:00 (by appointment only). Closed on Sunday. Sessions are by appointment only; please do not walk in without confirmation.

Allow fifteen minutes for soundcheck and admin. For Vocal recording or Voice-over it helps if scripts and tempo are ready — see recording day checklist.

One or two guests in the control room are usually fine. For larger groups ask ahead, especially for podcast recording with 4 seats.

Extensions only by agreement and if the next slot is free. Extra time is billed per hour or half hour at the booked service rate on services.

Not required; we have closed studio headphones. If you prefer a specific model for vocals, bring it.

24-bit WAV at 48 kHz by default, unless your project uses another sample rate. Mix and master formats follow the service page; stems on request for mixing.

Via secure download link or to your cloud if you grant access. Large projects are planned on the quote.

18 months after the last activity on the project. We then delete our copies — keep your own backups.

Yes if it fits within booked time. Extra export or conversion may cost extra time; we note that on the quote.

Mastering covers streaming, download and vinyl; vinyl-specific masters at €165 per side incl. VAT. See mastering and loudness guide.

After full payment for the agreed service, recordings made for you are yours, within the limits of our terms and any model releases we arrange.

Up to 2 revision rounds with concrete feedback, within reasonable deadlines on the quote. Extra rounds are quoted separately.

No. We do not use client material to train AI models and do not create voice clones without written consent.

Photos on the site are illustrative. During your session you may create your own content unless it disturbs others; commercial use of our brand needs agreement.

In our privacy policy and cookie policy. For data processing agreements: DPA.

Up to 5 calendar days before start, free of charge. Inside that window, deposit rules in terms and conditions apply.

From 16 with written consent from a parent or guardian who books and pays.

The studio is on Kinkerstraat in Oud-West, within walking distance of Erasmuspark. Trams 7 and 17 serve the Kinkerstraat stop; from there it is about a three-minute walk. You can use the bike racks along Kinkerstraat. Address: Kinkerstraat 312, 1053 ES Amsterdam. Map: OpenStreetMap.

Paid street parking where available; bike racks along Kinkerstraat. Trams 7 and 17 stop Kinkerstraat.